jia99 Privacy Policy
Your personal information is completely safe with us. jia99 stores and manages your information using SSL encryption and strict data protection practices.
Introduction and Scope
jia99 ("we", "us", or "platform") provides a safe and trusted online gaming service for players in Bangladesh. This privacy policy will tell you how we collect your personal information, what purposes we use it for, how long we store it, and who we may share it with.
When you browse the jia99 website, register an account, play games, or complete financial transactions, you are considered to have given your consent to the terms of this privacy policy. This policy should be read together with our Terms and Conditions.
We believe transparency is the foundation of trust. That is why in this document we have described all our data practices in simple and clear language, so you can make fully informed decisions.
What Information We Collect
jia99 collects only the information that is necessary. Collecting irrelevant or excessive information goes against our policy. Below is a description of the types of information we collect:
1. Registration and Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification, minimum 21 years)
- Email address
- Mobile phone number
- National ID number or passport number (when required)
- Residential address
2. Financial and Transaction Information
- bKash, Nagad, Rocket, or Upay account number (partial, masked)
- Bank account details (only for bank transfers)
- Deposit and withdrawal history
- Transaction time and amount
3. Gaming and Activity Information
- Game play history and preferences
- Bet amounts and results
- Bonus receipt and usage details
- Login time and session duration
4. Technical and Device Information
- IP address and geographic location (country level)
- Device type (phone, tablet, computer)
- Browser type and version
- Operating system
- Cookie and session data
Purpose of Information Use
jia99 uses collected information only for the legitimate purposes listed below. Information is not used for sale or marketing to third parties without your permission.
Information is used to create, verify, and securely manage your account. Age verification and identity confirmation are included in this.
Information is analyzed to prevent financial fraud, money laundering, and other illegal activity. This is essential for the protection of all users.
Financial information is used to complete deposits and withdrawals and to award bonuses. Information is also needed to confirm the ৳300 minimum deposit and ৳500 minimum withdrawal.
Account information is used to provide 24/7 live chat support in Bengali and to resolve your issues quickly.
Information is used to analyze user experience and preferences in order to make the platform more improved and user-friendly.
Activity information is monitored to identify unhealthy gaming behavior and intervene in time, and to ensure the well-being of players.
Information Sharing Policy
jia99 never sells your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances below:
Who information may be shared with
- Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
- Technology partners: Technology service providers that assist in operating and maintaining the platform may receive limited information under strict confidentiality agreements.
- Game providers: Game developers such as Pragmatic Play, PG Soft, JILI, and Spribe receive session information necessary to operate games, but not full personal identity details.
- Legal authorities: We may be required to provide information to the relevant authorities in order to comply with court orders, investigation proceedings, or applicable law.
- Fraud prevention organizations: Limited data may be shared with recognized organizations engaged in cybersecurity and financial crime prevention.
Who information is never shared with
- Advertisers or marketing companies
- Third-party data brokers
- Competing gaming platforms
- Any commercial entity without your specific consent
Information Security Measures
jia99 uses industry-standard security technology to protect your information. Our security framework is organized in multiple layers to keep the risk of unauthorized access, modification, or data loss to a minimum.
All data transfers are secured through 256-bit SSL encryption, ensuring banking-level security.
Advanced firewalls and intrusion detection systems protect our servers from cyber attacks.
Two-factor authentication is available for account access, making unauthorized entry more difficult.
All sensitive information is stored in encrypted databases. Passwords are hashed — even staff cannot view them directly.
Potential risks are identified and resolved early through regular security audits and vulnerability testing.
All staff who have access to personal information receive strict data protection training.
Your Data Rights
jia99 respects users' right to maintain control over their own information. Your key rights are described below:
Right to Access Information
You can find out at any time what information we hold about you and how it is being used.
Right to Correct Information
If any of your information is incorrect, you can contact us via live chat to request a correction.
Right to Delete Information
After closing your account, subject to legal obligations, you can request that your personal information be deleted.
Right to Data Portability
You can request to receive your account information in a structured format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be kept limited.
Right to Lodge a Complaint
If you have any complaint about data protection, you can let us know by emailing [email protected].
To exercise any of the above rights, use our 24/7 live chat support or send an email to [email protected]. We will generally take appropriate action within 30 business days.
Cookies and Tracking Technology
jia99 uses cookies and similar technologies to operate the website. Cookies are small text files stored on your device that help improve website functionality.
Types of cookies we use
- Essential cookies: The site cannot function properly without these cookies, which are used for maintaining login sessions, security verification, and core functionality.
- Functionality cookies: These remember your preferences (such as language) to make future visits easier.
- Analytics cookies: These are used to understand which parts of the site are used most, helping us improve our service.
You can disable cookies from your browser settings. However, disabling essential cookies may cause some site functionality to not work properly.
Information Retention Period
jia99 does not retain information longer than necessary. The retention period for each type of information is listed below:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Core account information | Until account is active + 5 years | Legal obligation |
| Financial transaction records | 7 years | Compliance with financial regulations |
| Gaming history | 3 years | Dispute resolution and responsible gaming |
| Login and session logs | 12 months | Security monitoring |
| Customer support conversations | 24 months | Quality control and training |
| Cookie and browsing data | 3-12 months | Site Functionality |
After the above period, information is securely and permanently deleted or appropriately anonymized so that it can never be linked to any individual again.
Protection of Minors' Information
jia99 is strictly for those aged 21 and above only. We do not knowingly collect or process information of any person under the age of 21.
Age verification is a mandatory step in the registration process. If we learn that an account holder is under 21 years of age, that account will be immediately closed and all associated information will be deleted.
If a minor has accidentally created an account, a parent or third party may notify us by emailing [email protected] or by contacting us via live chat.
Policy Changes and Updates
jia99 reserves the right to change this privacy policy from time to time. Changes generally occur for the following reasons:
- When new services or technologies are introduced
- When applicable laws or regulations change
- When the policy needs to be improved based on user feedback
- When there are significant changes to our business operations
For significant changes, a notification will be sent to the registered email address or a clear notice will be displayed on the site. Continued use of the platform after changes will be considered as your consent to the new policy.
We will always keep the latest version published on this page. Older versions will be provided upon request.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team:
For all data protection requests and complaints: [email protected]
We generally respond within 3 business days.
Use the site's live chat feature for immediate assistance. Our Bengali-speaking support team is available around the clock.
To learn more, visit our About Us page, or read our Responsible Gaming policy.
Enjoy a Safe and Trusted Gaming Experience
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